Dear Catherine Sanders,
I interacted with Jenny Hickox. As for her performance I could not have asked for more. I was introduced to her through a former work associate. In June I spend two weeks in Florida, wherein I drove 1730 miles and met with five agents. I had two requests for the agents, one show me property and two sell me on the area. Jenny was the only agent that took the time to give me insight to the area and a rather lengthy (Great) tour of Punta Gorda. She is very personable, responsive and professional. She has been extremely helpful during the purchase of am home and transmission from California to Florida.
As for how you could you improve your services, have more personnel like Jenny. I believe she is and outstanding role model for the consummate Real-estate Agent/Professional. I would gladly recommend her to others.